STORE POLICY

**1. Product Information:**

We strive to provide accurate and detailed descriptions of all products available in our online store, including clothing and herbal products. However, please be aware that colors, textures, and sizes may vary slightly due to monitor settings and manufacturing differences. For herbal products, always consult the product descriptions for ingredients and usage instructions.

​

**2. Ordering and Payment:**

All orders must be placed through our secure online platform. We accept various payment methods including credit/debit cards and digital wallets. Payment is processed at the time of order placement. Orders are subject to availability, and we reserve the right to cancel any order if the product is out of stock or if there is an issue with payment authorization.

​

**3. Shipping and Delivery:**

We offer standard and expedited shipping options. Processing time for clothing orders is 14 days to 30 days. This is due to the fact that ALL our clothing line are custom made, including our rhinestone collection which requires a maximum of 30 days to process and deliver. All herbal products will be delivered within 3-5 business days. Delivery times may vary based on your location and the shipping method chosen. Please note that delays may occur due to unforeseen circumstances such as weather conditions or carrier issues. Once your order has shipped, you will receive a tracking number to monitor its progress.

​

**4. Returns and Exchanges:**

We accept returns and exchanges within 30 days of receipt. To be eligible, items must be in their original condition with tags attached (for clothing) and unopened (for herbal products). To initiate a return or exchange, please contact our customer service team for instructions @ returnsjokerlifeshop.com. Shipping costs for returns and exchanges are the responsibility of the customer unless the item received is defective or incorrect.

​

**5. Customer Service:**

Our customer service team is available to assist you with any questions or concerns. You can reach us via email at info@jokerlifeshop.com or through our online contact form. We strive to respond to all inquiries within 24 hours during business days.

 

**6. Privacy and Security:**

We value your privacy and are committed to protecting your personal information. All transactions are processed using secure encryption technology to ensure the safety of your data. For more details, please review our Privacy Policy.

​

**7. Product Safety:**

For herbal products, please follow all usage instructions and consult with a healthcare professional if you have any concerns about potential allergies or interactions. We are not liable for any adverse effects resulting from the use of our herbal products.

​

**8. Modifications:**

We reserve the right to modify these policies at any time. Any changes will be updated on our website, and it is your responsibility to review the policies periodically.

Thank you for shopping with jokerlifeshop.com. We appreciate your business and are committed to providing you with excellent shopping experience.